This website and all services presented here are operated by Charlotte Frost and & Beyond Wellness Services.

Throughout the site, the terms “I”, “we”, “us” and “our” refer to Charlotte Frost and & Beyond Wellness Services.

General Disclaimer

The therapy you receive from Charlotte Frost and & Beyond Wellness Services is for your own personal use only.

Any paperwork, documents, materials or audio recordings you receive from Charlotte Frost and & Beyond Wellness Services are copyrighted and are for your own personal use only and cannot be copied, altered, adapted or distributed in any way.

Charlotte Frost and & Beyond Wellness Services reserves the right to decline to treat any client. Each client is considered on an individual basis. Any client who is under the influence of alcohol, drugs or other substances, will not be seen or treated.

All content provided in this or in any other media supplied by Charlotte Frost and & Beyond Wellness Services is for educational purposes only. It is not a substitute for medical advice. This includes but is by no means limited to my website, downloads and documents.

No therapeutic offerings provided by Charlotte Frost and & Beyond Wellness Services are a substitute for medical diagnosis or treatment. If you have any doubt regarding the therapies provided by Charlotte Frost and & Beyond Wellness Services, please contact your qualified medical professional or GP before starting any treatment, or if you have any questions related to your mental or physical health, physical fitness, or medical conditions. Do not stop or alter any treatment you are currently receiving without prior consent of your doctor or mental health advisor.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Website Disclaimer

The information contained in this website is for general information purposes only.

The information is provided by Charlotte Frost and & Beyond Wellness Services and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We make no guarantees for improved results or grades as part of the services that we offer.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Charlotte Frost and & Beyond Wellness Services. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Charlotte Frost and & Beyond Wellness Services takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Treatment Terms

By agreeing to treatment with Charlotte Frost and & Beyond Wellness Services you are agreeing to fully engage in the processes of highly collaborative solutions-focused therapies.

This means but is not limited to:

• Attending sessions regularly at intervals of 1 to 2 weeks (or longer if appropriate).
  
• Attending sessions on time, for their full duration, and without interruption.
  
• Engaging fully in the process by focusing on the work in sessions and completing to the best of your ability any ‘home work’ tasks.
  

By agreeing to treatment with Charlotte Frost and & Beyond Wellness Services you are agreeing to create the right circumstances for success by ensuring:

• You are in a private space which is quiet and free from interruption from partners, pets, or postal deliveries etc. and that you have turned off all notifications on your phone and computer (Focus Mode is useful here, as is ensuring all apps and windows are fully shut).
  
• You are able to sit in a comfortable position and use a device (computer, tablet etc) that allows me to see your head and shoulders clearly.
  
• You have a blanket nearby in case you get cold. You might also consider whether you’d like some extra cushions for comfort.
  
• You use headphones or can guarantee the sound on your computer is adequate for hearing our voice clearly and at a comfortable volume. (Headphones can really enhance the experience though so do consider them).
  
• You do not plan to drink tea or coffee during the session (sipping water where needed is fine) or smoke or vape or use other substances.
  
• You have some time after the session to gather yourself before leaping onto another call or rejoining family life. It’s a bit like giving a freshly baked cake time on a cooling rack. Sitting for a few minutes more, or taking a bath, meditating, or heading out for a walk can all support you in making the most of your session.
  

Payment Terms

By agreeing to treatment with Charlotte Frost and & Beyond Wellness Services you are agreeing to pay either:

1. Entirely in advance and at least 48 hours before session 1.
   
2. Half the total fee for all sessions paid in advance and at least 48 hours before session 1, and with the balance paid in advance and at least 48 hours before session 3.
   

Cancellation Policy

Charlotte Frost and & Beyond Wellness Services requires a minimum of 48 hours notice in order to rearrange an appointment. Where less than 48 hours notice is given the appointment will be charged in full and deducted from the agreed treatment package.

However, if your attendance is consistent and a replacement session is required, this can be booked at a discount of 75% of a full session (where the value of a full session is £125).

Either party reserves the right to terminate the treatment at any time by giving notice a minimum of 48 hours before the next agreed session. In the case of termination, Charlotte Frost and & Beyond Wellness Services will retain payment for all completed sessions as well as the fee for the next upcoming session. For example if 2 sessions have been completed, Charlotte Frost and & Beyond Wellness Services will retain the fee for sessions 1, 2 and 3. Future sessions beyond this will be refunded in full. Where a discount has been applied to the session package, the total payment amount for the entire package will be divided across the number of sessions agreed, and reimbursement will be at this value for the terminated sessions.

Refund Policy

Charlotte Frost and & Beyond Wellness Services aim to provide an ethical and professional service to all clients and take great care in providing therapeutic services. It is unethical for Charlotte Frost and & Beyond Wellness Services to guarantee the outcome/s of a session or sessions provided. We share with clients our rich and expansive professional experience, skills, knowledge, care and resources within our clinical practice and as the client is investing in our time, Charlotte Frost and & Beyond Wellness Services do not offer any refunds or partial refunds in the unlikely event of a client believing the sessions have been unsuccessful.